People working for Pawan Pest control Services are well trained professionals in neat attire encouraged to take responsibility & make decisions in favour of customers. Superior service culture & premium assistance is the overriding aim of everybody working for Pawan Pest control Services.
Here’s a professional Quality Control Plan for Pawan Pest Control, specifically tailored for pest control service companies. You can use this in documentation, tenders, or company policy manuals.
Company Name: Pawan Pest Control
Service Type: Pest Management and Sanitization Services
Objective: To deliver safe, effective, and environmentally responsible pest control services ensuring complete customer satisfaction and regulatory compliance.
Pawan Pest Control is committed to maintaining the highest standards of service quality, safety, and reliability in pest management operations. Our goal is to:
Prevent pest infestations through scientific, eco-friendly methods.
Meet and exceed client expectations.
Ensure compliance with all statutory and regulatory requirements (e.g., Insecticides Act 1968, ISO 9001:2015).
This Quality Control (QC) plan applies to all pest control activities, including:
Termite treatment
Cockroach and ant control
Rodent control
Mosquito and fly control
Bed bug treatment
General disinfection and sanitization
Ensure all services are performed as per Standard Operating Procedures (SOPs).
Monitor chemical usage, dosage, and application methods.
Maintain safety for technicians, clients, and the environment.
Record, review, and rectify any customer complaints within 24–48 hours.
| Position | Responsibility |
|---|---|
| Quality Control Officer (QCO) | Inspect ongoing and completed jobs, verify chemical usage, and maintain QC records. |
| Service Supervisor | Ensure technicians follow SOPs and use PPE (Personal Protective Equipment). |
| Technicians | Carry out pest control treatments as per training and QC standards. |
| Customer Service Executive | Record feedback, complaints, and ensure follow-up action. |
| Stage | Inspection Activity | Frequency | Responsible Person |
|---|---|---|---|
| Pre-Service | Check chemical concentration, equipment calibration, PPE availability | Daily | Supervisor |
| During Service | Observe application technique, coverage area, safety practices | Every job | QCO/Supervisor |
| Post-Service | Record service completion, collect feedback, verify cleanliness | Every job | QCO |
| Periodic Audit | Random audit of 10% of monthly jobs | Monthly | Quality Head |
Only approved and licensed insecticides are used (WHO or BIS certified).
Equipment (sprayers, foggers, etc.) is cleaned and calibrated weekly.
Chemical storage is labeled, ventilated, and inspected regularly.
Safety Data Sheets (SDS) are maintained for all chemicals.
All staff undergo:
Initial Training: Safe handling of chemicals, application techniques, customer interaction.
Refresher Training: Conducted quarterly to update on new products and safety norms.
Performance Evaluation: Conducted biannually based on service reports and customer feedback.
Customer feedback forms are collected after every service.
Any complaint received is logged in the Service Complaint Register.
Corrective action is taken within 48 hours, followed by re-inspection.
Trends are reviewed monthly to identify recurring issues.
| Document Name | Purpose | Retention Period |
|---|---|---|
| Service Report | Proof of service completion | 2 years |
| Chemical Usage Log | Track pesticide quantity | 3 years |
| QC Inspection Checklist | Maintain QC verification | 2 years |
| Customer Feedback Form | Quality monitoring | 1 year |
| Equipment Calibration Log | Ensure accuracy | 1 year |
PPE (mask, gloves, goggles, uniform) is mandatory.
Spill management procedures are in place.
Eco-friendly products are preferred wherever possible.
All empty containers are disposed of responsibly as per MSDS guidelines.
Conduct periodic internal quality audits.
Review customer satisfaction reports quarterly.
Introduce new pest management technologies and non-toxic alternatives.
Implement corrective and preventive actions (CAPA) for identified issues.
This Quality Control Plan is reviewed annually or as needed to ensure effectiveness.
Approved By:
Name: ____________________
Designation: Quality Head / Proprietor
Company: Pawan Pest Control
Date: ____________________
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